Frequently Asked Questions
Everything you need to know about shopping with Jack Schwartz Importer
What shipping methods do you offer?
We provide standard, expedited, and overnight shipping options across the United States. International shipping is also available for select regions, with rates calculated at checkout based on weight and destination.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer wholesale pricing for retail partners?
Yes, as a primary importer, we offer competitive wholesale rates for bulk orders. Please visit our 'Wholesale' page to submit an application and view our catalog for business partners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on your site authentic?
Absolutely. Jack Schwartz Importer prides itself on sourcing directly from manufacturers and authorized distributors to ensure that every item in our inventory is 100% authentic and of the highest quality.